This Privacy Policy explains how Maple Korean Language Academy Ltd. (“we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information in connection with our Korean-language education services, including course registration, classes, tutoring, communications, website use, and related administrative activities.
1. Introduction and Company Information
Maple Korean Language Academy Ltd. is a Korean-Learning business operating in Canada. We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.
Contact details:
- Legal name: Maple Korean Language Academy Ltd.
- Address: 2150-2133 12th Avenue, Prince George, BC V2L 4X8, Canada
- Email: [email protected]
- Phone: +1 (778) 555-4938
By using our services, visiting our website, or communicating with us, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy.
2. Data Collection and Processing
We may collect personal information directly from you, automatically through our website or digital tools, and from authorized third parties. Depending on your interactions with us, we may collect the following categories of personal information:
- Identity and contact information: name, email address, phone number, mailing address, and emergency contact information.
- Student information: age or date of birth, language level, learning goals, attendance records, class participation details, and progress notes.
- Parent/guardian information: for minors, parent or guardian name, contact details, consent records, and billing details.
- Payment and billing information: invoices, transaction records, payment method details processed through third-party payment providers, and refund-related information.
- Communications: emails, messages, inquiries, feedback, and records of support requests.
- Website and technical information: IP address, browser type, device identifiers, log data, cookie and analytics data, and website usage patterns.
- Optional information: testimonials, photos, videos, and marketing preferences, where you have provided consent or where otherwise permitted by law.
We collect and process only the personal information that is reasonably necessary for the purposes described in this Privacy Policy.
3. Purpose of Data Processing
We use personal information for the following purposes:
- to register students and manage enrolment;
- to provide Korean-language instruction, tutoring, and educational support;
- to assess learning needs, track progress, and improve instruction;
- to communicate with students, parents/guardians, and customers about classes, schedules, policies, billing, and service updates;
- to process payments, refunds, and related accounting activities;
- to maintain attendance, performance, and administrative records;
- to administer online learning platforms, websites, and related technology services;
- to respond to inquiries and provide customer support;
- to send marketing or promotional communications where permitted by law and, where required, with consent;
- to comply with legal, regulatory, tax, and accounting obligations;
- to protect the security, integrity, and proper functioning of our services;
- to establish, exercise, or defend legal claims; and
- to conduct internal analysis, service improvement, and business administration.
4. Legal Basis for Processing
We process personal information on the following bases, as applicable under Canadian privacy law:
- Consent: where you have given consent, including for optional communications, testimonials, photos, or certain website cookies and marketing activities.
- Contractual necessity: where processing is necessary to register you, provide classes, manage your account, or deliver services you have requested.
- Legal obligation: where processing is required to comply with applicable laws, tax rules, accounting requirements, court orders, or other lawful requests.
- Legitimate business purposes: where processing is reasonable for operating, securing, improving, and administering our services and does not override your rights and interests.
- Protection of vital interests: in limited circumstances involving safety or emergency situations.
Where consent is the legal basis, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We do not sell personal information. We may disclose personal information only as reasonably necessary and only for the purposes described in this Privacy Policy, including to the following categories of recipients:
- Service providers: companies that provide payment processing, email delivery, website hosting, cloud storage, analytics, scheduling, customer relationship management, and other administrative services.
- Instructors and administrative staff: personnel who require access to personal information to provide educational services and manage operations.
- Parent/guardian recipients: for minors, relevant information may be shared with parents or legal guardians who are responsible for the student.
- Professional advisors: accountants, lawyers, insurers, consultants, and auditors bound by appropriate confidentiality obligations.
- Authorities and legal recipients: government agencies, regulators, law enforcement, courts, or other parties where required or permitted by law.
- Business transaction counterparties: in connection with a merger, acquisition, reorganization, financing, or sale of assets, subject to applicable legal safeguards.
Where third-party service providers process personal information on our behalf, we require them to use the information only for authorized purposes and to maintain appropriate safeguards. However, some providers may process data outside of Canada depending on their service infrastructure.
6. Data Transfer to Third Countries
Your personal information may be transferred to and stored or processed in countries outside Canada, including jurisdictions where privacy laws may differ from those in Canada. This may occur when we use third-party service providers or technology platforms with servers or support teams located outside Canada.
When personal information is transferred outside Canada, it may be subject to the laws of the relevant foreign jurisdiction and accessible to courts, law enforcement, or governmental authorities in that jurisdiction. We take reasonable steps to ensure that any such transfers are protected by appropriate contractual, technical, and organizational safeguards consistent with the sensitivity of the information.
7. Storage Duration
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or reporting obligations, and to resolve disputes or enforce agreements.
The retention period depends on the type of information and the purpose for which it is used. As examples:
- student and enrolment records are retained for the duration of the student relationship and for a reasonable period thereafter;
- financial, billing, and tax records are retained for the period required by applicable law;
- communications and support records are retained as needed to manage the relationship and resolve issues;
- marketing preferences are retained until you unsubscribe or withdraw consent; and
- website logs and analytics data are retained for a limited period for security and performance purposes.
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law and any exceptions that may apply, you have the following rights regarding your personal information:
- Access: you may request access to the personal information we hold about you and information about how it is used and disclosed;
- Rectification: you may request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: you may request deletion of personal information where permitted by law;
- Restriction: you may request that we limit the use of your personal information in certain circumstances;
- Data portability: where applicable, you may request a copy of certain personal information in a structured, commonly used format;
- Objection: you may object to certain processing activities based on our legitimate interests or otherwise permitted grounds.
To exercise your rights, please contact us using the details provided in the Contact Information section. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where our processing is based on consent, you may withdraw your consent at any time by contacting us or using any unsubscribe mechanism provided in our communications. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
Please note that if you withdraw consent for information that is necessary for us to provide a requested service, we may no longer be able to offer some or all of that service.
10. Right to Complain
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we may try to resolve the issue promptly.
You also have the right to complain to the Office of the Privacy Commissioner of Canada or, where applicable, the relevant provincial privacy authority if you believe that our handling of your personal information does not comply with applicable privacy law.
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards may include:
- access controls and role-based permissions;
- secure storage and transmission measures;
- password protection and authentication procedures;
- staff confidentiality obligations and privacy awareness practices;
- monitoring and maintenance of systems for security purposes; and
- incident response procedures for potential privacy breaches.
Although we take appropriate measures to safeguard personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:
- Maple Korean Language Academy Ltd.
- Address: 2150-2133 12th Avenue, Prince George, BC V2L 4X8, Canada
- Email: [email protected]
- Phone: +1 (778) 555-4938
Please include sufficient details in your request so that we can properly identify you and respond to your inquiry.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. When we make changes, we will revise the effective date below and, where appropriate, provide additional notice by posting the updated policy on our website or by other reasonable means.
Your continued use of our services after an updated Privacy Policy becomes effective constitutes acceptance of the revised policy, to the extent permitted by law.
Effective date: September 25, 2026