Terms of Service for Maple Korean Language Academy Ltd.

Effective Date: 2026-09-25

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) form a legally binding agreement between you (“you,” “your,” or “User”) and Maple Korean Language Academy Ltd. (“Maple Korean Language Academy Ltd.,” “we,” “us,” “our,” or the “Company”), a business operating in Canada with its principal contact details listed below.

By accessing our website, registering for any class or tutoring session, paying for any service, or otherwise using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our policies, and any additional terms provided to you in connection with specific services. If you do not agree to these Terms, you must not use our services.

These Terms apply to all services offered by Maple Korean Language Academy Ltd., including beginner Korean language classes, private one-on-one Korean tutoring, small-group conversation workshops, TOPIK exam preparation courses, corporate Korean language training, and Korean pronunciation and listening clinics.

2. Scope of Services

Maple Korean Language Academy Ltd. provides Korean-language education and related instructional services, which may include, without limitation:

• Beginner Korean language classes;
• Private one-on-one Korean tutoring;
• Small-group conversation workshops;
• TOPIK exam preparation courses;
• Corporate Korean language training; and
• Korean pronunciation and listening clinics.

We may provide services in person, online, or in hybrid format, depending on the program, location, and availability. Specific schedules, course outlines, attendance requirements, session lengths, group sizes, and delivery methods may vary by service and may be updated from time to time.

We do not guarantee any specific educational outcome, score improvement, fluency level, employment result, or admission outcome. Learning results depend on many factors, including attendance, preparation, effort, and prior knowledge.

3. User Obligations and Responsibilities

As a User, you agree to:

• Provide accurate, complete, and current information when registering or communicating with us;
• Pay all applicable fees on time;
• Attend sessions punctually and behave respectfully toward instructors, staff, and other participants;
• Follow all classroom rules, policies, safety instructions, and technical requirements for online sessions;
• Use our materials and services only for lawful and personal or authorized business purposes;
• Not record, reproduce, distribute, modify, or publish class content without our prior written consent, except where permitted by law;
• Not engage in harassment, discrimination, disruptive conduct, cheating, plagiarism, or any activity that interferes with the learning environment; and
• Ensure that your devices, internet connection, and software are adequate for participation in online services, where applicable.

You are responsible for any damage, loss, or liability resulting from your breach of these Terms or from misuse of our services.

4. Payment Terms and Conditions

Unless otherwise stated in writing, all fees must be paid in advance of the applicable class, tutoring session, or program. Fees, package pricing, taxes, administrative charges, and any special terms will be disclosed at the time of registration, invoice issuance, or service enrollment.

• Currency: All payments are due in Canadian dollars unless otherwise specified.
• Taxes: Applicable federal and provincial taxes, including GST/HST or other applicable taxes, will be added where required by law.
• Payment Methods: We may accept payment by debit, credit card, electronic transfer, or other methods we make available from time to time.
• Late or Failed Payments: If a payment fails, is reversed, or remains outstanding, we may suspend or cancel access to services until the balance is paid in full.
• Promotions: Discounts, coupons, and promotional offers are subject to availability, eligibility requirements, and any specific conditions communicated at the time of offer.

We reserve the right to correct pricing errors and to refuse or cancel any registration where pricing was mistakenly displayed, subject to applicable law.

5. Cancellation and Refund Policy

Our cancellation and refund rules may vary depending on the type of service purchased, the timing of notice, and whether materials or administrative work have already been provided. Unless a different policy is stated in writing for a specific program, the following terms apply:

• Student Cancellations: Cancellations must be submitted in writing by email to the contact address listed below.
• Private Tutoring: Cancellations made less than 24 hours before the scheduled session may be non-refundable and may be charged in full, unless required otherwise by applicable law or agreed otherwise in writing.
• Group Classes and Workshops: Fees for missed classes or workshops are generally non-refundable. Transfers or rescheduling may be offered at our discretion, subject to availability.
• Course Packages: Refunds for multi-session packages, if available, may be prorated based on sessions attended, administrative costs, materials provided, and any discounts applied.
• Corporate Training: Corporate engagements are subject to the written agreement, statement of work, or invoice terms applicable to that engagement.

Where a refund is approved, it will generally be issued using the original payment method within a reasonable period after approval. We may deduct non-recoverable costs, completed service amounts, and administrative fees to the extent permitted by law.

Nothing in these Terms limits any rights you may have under applicable consumer protection legislation in British Columbia or Canada. If mandatory law provides you with a right to cancel or receive a refund, those rights will prevail.

6. Liability Limitations

To the maximum extent permitted by applicable law, Maple Korean Language Academy Ltd., its directors, officers, employees, contractors, tutors, and agents shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, or business interruption, arising out of or related to your use of our services.

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services shall not exceed the amount you paid to us for the specific service giving rise to the claim during the three (3) months immediately preceding the event giving rise to liability, unless a different amount is required by applicable law.

We are not responsible for:

• Any failure to achieve educational results, exam scores, or certifications;
• Any technical issues caused by third-party platforms, internet service providers, or your own devices;
• Any unauthorized access to your account or data caused by your actions or omissions;
• Any personal injury, property damage, or loss arising from your failure to follow instructions, safety rules, or venue policies; or
• Any content or conduct of third parties, including other students or external service providers.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, fraud, or willful misconduct where such exclusions are prohibited.

7. Intellectual Property Rights

All course materials, lesson plans, worksheets, slides, audio recordings, videos, handouts, assessments, branding, logos, text, graphics, and other content provided by Maple Korean Language Academy Ltd. are owned by or licensed to us and are protected by Canadian and international intellectual property laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the materials solely for your personal educational use or, in the case of corporate training, internal authorized use by the contracting organization.

You may not, without our prior written consent:

• Copy, reproduce, distribute, publish, sell, sublicense, or exploit our materials;
• Record live classes, tutoring sessions, or workshops where recording is prohibited;
• Remove proprietary notices or watermarks; or
• Use our materials to create competing products or services.

Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation, unless otherwise agreed in writing and permitted by law.

8. Data Protection and Privacy

We collect, use, disclose, and protect personal information in accordance with applicable Canadian privacy laws, including, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia privacy requirements.

We may collect personal information such as your name, contact details, payment information, learning preferences, attendance records, assessment results, communications, and technical information related to your use of our services.

We use personal information to:

• Provide and manage classes, tutoring, and related services;
• Process payments and issue receipts;
• Communicate with you about scheduling, course updates, and customer support;
• Improve our services and develop educational content;
• Comply with legal, accounting, and operational obligations; and
• Protect against fraud, misuse, or security incidents.

We may disclose personal information to service providers who assist us with payment processing, scheduling, communications, website hosting, or learning platforms, subject to appropriate confidentiality and security safeguards. Where required by law, we will seek your consent before collecting, using, or disclosing your personal information for additional purposes.

By using our services, you consent to our collection, use, and disclosure of personal information as described in these Terms and any accompanying privacy notice, subject to your rights under applicable law. If there is any conflict between these Terms and a privacy notice, the privacy notice will govern with respect to privacy matters.

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, fire, flood, epidemic or pandemic, government action, war, terrorism, labour disputes, internet outages, power failures, equipment failures, or acts of third parties.

If a force majeure event occurs, we may suspend, reschedule, modify, or substitute services as reasonably necessary. Where possible, we will notify affected users and take commercially reasonable steps to resume services or offer alternative arrangements.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The updated Terms will be effective upon posting on our website or upon other notice to you, unless a later effective date is stated.

Your continued use of our services after the effective date of any updated Terms constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services and, where applicable, notify us regarding any active enrollment.

11. Applicable Law and Jurisdiction

These Terms and any dispute arising out of or related to them, the services, or any related transaction shall be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

You agree that any dispute, claim, or proceeding arising under or in connection with these Terms shall be brought exclusively in the courts located in British Columbia, Canada, unless applicable law requires otherwise or the parties agree to alternative dispute resolution in writing.

Nothing in this section limits any mandatory consumer rights, remedies, or venue protections available under applicable law.

12. Contact Information

If you have any questions, concerns, complaints, or refund requests regarding these Terms or our services, please contact:

Maple Korean Language Academy Ltd.
2150-2133 12th Avenue
Prince George, BC V2L 4X8
Canada
Email: [email protected]
Phone: +1 (778) 555-4938

13. Severability Clause

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

If a provision is invalid or unenforceable in part, the remainder of that provision shall remain effective to the fullest extent permitted by law so as to best reflect the original intent of the parties.

Entire Agreement: These Terms, together with any additional service-specific policies or written agreements, constitute the entire agreement between you and Maple Korean Language Academy Ltd. regarding the subject matter herein and supersede prior discussions or understandings to the extent permitted by law.